Eligibility Requirements

To qualify for a refund under dorlenqia's policy, specific conditions must be met. We've designed these requirements to be fair while protecting the integrity of our educational programs.

• Refund requests must be submitted within 14 days of program commencement
• Less than 25% of course materials have been accessed or downloaded
• No completion certificates have been issued for any program modules
• Original payment method must be available for processing the refund
• Student must provide detailed reason for withdrawal from the program

Refund Categories & Amounts

dorlenqia operates different refund scales based on timing and circumstances. Our approach balances fairness with operational requirements.

• Full refund: Requests within 7 days with minimal course engagement
• Partial refund (75%): Days 8-14 with limited material access
• Administrative fee retained: $150 processing charge applies to all refunds
• No refund: After 14 days or with substantial course completion
• Exceptional circumstances: Case-by-case review for medical or hardship situations

Digital materials that have been downloaded cannot be "returned," so refund eligibility decreases once significant content has been accessed. This protects our educational investment while remaining fair to genuine cases.

Payment Method Considerations

Different payment methods have varying processing requirements and timelines for refund completion.

• Credit card refunds: 5-10 business days, may appear as credit on next statement
• Bank transfers: 3-5 business days to same account used for original payment
• PayPal payments: 24-48 hours processing, immediate availability in your PayPal balance
• Corporate payments: May require additional verification, allow 10-14 business days
• International payments: Currency conversion fees may apply, extended processing time

Non-Refundable Items

Certain aspects of our programs cannot be refunded due to their nature or third-party involvement.

• Printed materials that have been shipped to your address
• One-on-one coaching sessions that have already been conducted
• Access to exclusive webinars or live events that have occurred
• Third-party software licenses or tools provided as part of the program
• Administrative and processing fees associated with enrollment

We calculate refunds by removing the value of these non-refundable elements from your total program fee. This ensures you're only charged for services actually received while maintaining fairness for all participants.

Special Circumstances

dorlenqia recognises that unexpected life events can impact your ability to participate in educational programs. We handle these situations with compassion and flexibility.

• Medical emergencies: Full documentation required, case-by-case assessment
• Military deployment: Special consideration for sudden deployment orders
• Family crises: Bereavement or serious illness may qualify for extended deadlines
• Job loss: Economic hardship cases reviewed individually
• Technical issues: If our platform problems prevent course access

These exceptional cases require documentation and are reviewed by our senior team. While we aim to be understanding, each situation is unique and decisions are made based on individual circumstances and available evidence.